Call Center Headset

Telemedicine911 Software allows you to directly call and text 911 for patients in other cities and states for optimal hand-off 

Why is this important?

When you call 911 on a normal phone, you reach your local 911 dispatcher. However, to hand-off a patient to 911 and EMS, you need to reach the 911 dispatcher where your patient is located.  Effective patient hand-off has been shown to reduce medical error by 23% and reduce preventable adverse events by 30% (1).  Asking patients to call 911 themselves is not an effective handoff.  Use Telemedicine911 software to call and text the correct 911 dispatcher for handoff and improve the quality of your care. 

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How It Works


Enter Patient Information

Enter your patient’s name, ALS or BLS response, and facility needed.  When you call 911 this will be sent to the 911 dispatcher handling the case.

Step 2

Enter Location

Enter the patient’s location and the software validates the location to ensure the ambulance goes to the correct address, room, and floor.

Step 3

Call 911

Directly call the 911 dispatcher where your patient is located through the Telemedicine911 software on your computer or mobile phone. Talk to the dispatcher to coordinate care.  

Software Demo

Maintain Control in Telemedicine Emergencies

  “Professional to Professional communication is better, faster, and provides the best outcomes.  Emergency responses should not be left up to chance with miscommunication.  As a doctor, when I say, ‘it’s serious,’ to a 911 dispatcher, they take the case seriously and deploy a higher level of care.  Professional to Professional is just different. “
-Dr. Alexander Chiu, MD

Emergencies should not be left up to chance and telephone technology problems, ensure you reach the right 911 every time so you can focus on the emergency handoff.  

What will improve your handoff? 

Technology to reach the right PSAP.  

Verbal Communication without intermediates. 

Written communication of critical information.

Evidence based approach
Telemedicine Emergency Hand-off to 911 and EMS is an essential component of Care Coordination and Transitions In Care.  
Whether you’re a doctor, nurse, or any health professional, hand-off for emergency patients to other medical professionals is needed regardless of facility. 
Telephone and telemedicine handoff to 911 and EMS professionals is no different.  provide the best telephone and telemedicine emergency hand-off.

Optimize your hand-off to 911 with both written and verbal communication. 



Telemedicine911 Use Cases

The cases below are common real patient cases.  Names, images, and details have been changed for privacy purposes.


Psychiatric Crisis

A depressed female is on a laptop video consult with Dr. Chiu.  She says she wants to kill herself by stepping in front of a train. Despite video de-escalation measures, she says again she will kill herself and closes the laptop.  Dr. Chiu uses Telemedicine911 and coordinates both EMS and Police to the route nearest the train tracks and met her in transit.  Over 200 people died in 2018 in the New York metro area from completed suicide by train tracks alone.  Suicide is the 10th leading cause of death in the United States and a top use of the Telemedicine911 system.


Home Monitoring​

A 55-year-old female was being evaluated for COVID-19 exposure and monitored on mobile cardiac telemetry (MCT).  She was being managed by Nurse Practitioner Macadams who was 130 miles away.  The patient had a history of cardiac arrhythmia and poor compliance with beta blockers.  NP Macadams noticed an alarm on the remote monitor and started a video conference with the patient.  The patient was in full supraventricular tachycardia (SVT).  She had no chest pain but felt light headed.  NP Macadams activated Telemedicine 911 with COVID-19 precautions and contacted Dr Chiu.  Paramedics arrived in minutes with PPE protection for COVID and initiated treatment on site with an IV, fluids, and first dose of beta blockers.  The patient was transported to the ED where her heart rate normalized.


After Hours Phone Call


A 74 year old male calls your office because he is having epigastric and chest pains.  The after hours answering service gets you on the phone.  The patient says he usually has pain when he eats spicy foods, but this time it has lasted longer and feels more like a squeeze.  Antacids were not helping.  He has a history of CAD.  His niece insisted he call his doctor.  You ask him to call 911, the patient agrees, and you hang up. 

Thirty minutes later you called him back to see how things are going.  His niece picked up and said he did not call 911 because he was afraid of getting COVID at the hospital and did not want to go.  You talk to the patient again and activate Telemedicine 911.  He arrives in the ED and is shown to have an inferior wall MI. 

When patients have chest pain, they hesitate to call 911 for an average of 3.5 hours.  Even if you tell the patient to call 911 and hang up, they still hesitate.  Telemedicine911 allows you to talk directly with 911 dispatchers and direct them to send your patients to cardiac centers with cath labs rather than the closest emergency room which may not be equipped. 

Time is heart muscle.  Your Telemedicine911 response gets the patient to the right facility without hesitation.  If the patient were in your office, you would coordinate 911, not your patient.  Take control of the situation

This same doctor has had 3 patients die in 2020 due to reluctance to call 911 and go to the hospital.


Radiology Callback 


A 42 year old patient was seen in the Emergency Department for a headache after a fall.  The CT Head was normal as per tele-radiology.  The patient left and went home to a different city.  The next day on follow up the patient was found to have a subdural hematoma which was missed on CT. When the doctor called,

the patient’s headache had worsened and he was somnolent.  He coordinated the emergency with telemedicine 911 to take the patient to their affiliated facility with Neurosurgical ORs.  The patient completed the procedure within the hospital system, had a short post op stay, and was discharged home to follow up.