Telemedicine911 is a web-based platform that allows doctors to hand off care to 911 emergency services where your patient is located. Message and talk to 911 dispatch to request the level of response and destination facility for your patients. Air®GeoLocate patients when their address is unknown. Confidently handle emergencies in any situation. is a complete solution for emergencies during telemedicine


How it Works

When a doctor encounters an emergency during telemedicine, they go to 911 hand-off is done in three easy steps

Step 1
Enter Text Request

Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911 this text will be sent to the same 911 dispatcher handling the case.

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Step 2
Geo Locate Patient

Geolocate the patient's mobile device or enter the patient's location to ensure the ambulance goes to the correct address, room, and floor

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Step 3
Talk to 911

Directly talk to the 911 dispatcher where your patient is located. On-screen clinical guidance helps reduce medical error and improve outcomes. 


Software Walkthrough

A singular emergency hand-off solution for patients in the community

Used across all departments

  • Radiology finding emergency call back

  • Billing, satisfaction, administration calls

  • ER Callbacks

  • Telemedicine Visits

  • Telephone encounters

  • SMS and E-mail care

  • Social Work Crisis

  • Remote Monitoring

  • Patients who call in worried
    about an emergency

By all types of staff 

  • Clerks

  • Registration Staff

  • Schedulers

  • Operators

  • Billing staff

  • Nurses

  • Social Workers

  • Administrators

  • Doctors and Providers

  • Patient Care Techs

SAML and Single Sign-On 

You use multiple software programs in your organization.  Single sign-on ensures Telemedicine911 is ready whether emergencies happen often or rarely.  SAML allows administrators and IT to create and manage users on a system-wide level. 

Risk Tracking and Risk Management 

Do you track the emergencies that your staff encounter?  When your staff uses Telemedicine911 you can designate Super Users who can track and evaluate emergencies for your entire system.  Listen to 911 activation audio recordings for case review and much more. Add our platform to your risk management strategies.


The cases below are common real patient cases.  Names, images, and details have been changed for privacy purposes.

Success Cases

Psychiatric Crisis


A depressed female is on a laptop video consult with Dr. Chiu.  She says she wants to kill herself by stepping in front of a train...

Home Monitoring​


A 55-year-old female was being evaluated for COVID-19 exposure and monitored on mobile cardiac telemetry (MCT).  She was being managed by Nurse Practitioner Macadams who was 130 miles away... 

Radiology Callback  


Image not from actual case

A 42-year-old patient was seen in the ED for a headache after a fall.  The CT Head was normal as per teleradiology.  The patient left and went home to a different city.  The next day on follow-up, the patient was found to have a subdural hematoma which was missed on CT...  

  1. The Joint Commission, “Inadequate Hand-off communication” Sentinel Event Issue 58, 2017

  2. A. Starmer et al, “Changes in Medical Errors after Implementation of a Handoff Program.”  New England Journal Of Medicine, 2014 Nov; 371:1803-1812

  3. Centers for Medicare & Medicaid Services, “Transitions of Care (TOC) Measures in Stage 2 Summary of Care Objective” 2014

  4. Joint Commission Center for Transforming Healthcare; “Hand-off Communications Targeted Solutions Tool” 

  5. Brown TW, McCarthy ML, Kelen GD, Levy F. An epidemiologic study of closed emergency department malpractice claims in a national database of physician malpractice insurers. Acad Emerg Med. 2010;17:553-560.

  6. CRICO Strategies. Malpractice risk in communication failures; 2015 Annual Benchmarking report, Boston Massachusetts: The risk management foundation of the Harvard Medical Institutes, Inc, 2015.  

  7. Colwell et al, “Claims against a paramedic ambulance service: a ten-year experience”  J Emerg Med, Nov-Dec 1999  17(6):999-100