offers a complete solution
for emergencies during telemedicine

What should a provider do when an emergency
occurs during a telemedicine visit with a patient?

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Watch this short video
highlighting the flaws
in today's telemedicine

What are common emergencies during telemedicine?

Common Emergencies During Telemedicine
  • Video Visit: A 24 y/o is on video conference with her doctor and says she wants to commit suicide and explains how she wants to do it.  She is cutting herself on the video. The doctor activated paramedics to the scene.
  • Voicemail: A patient with a known history of depression leaves a voicemail with her healthcare practice.  She said on voicemail, “I want to kill my neighbor and drive off a cliff.”  Emergency services were activated to the last known patient location.
  • Video Visit: A 60 y/o woman is COVID+, tachypneic, tachycardic, and “looks sick” on video. The doctor transitioned her care to emergency services.
  • Video Visit with Remote Patient Monitoring of glucose: A compliant patient was not feeling well and took her vitals and a finger stick.  Glucose was  “high” on Glucometer (over 600).  The nurse activated emergency services for evaluation of DKA.
  • MCT (Mobile Cardiac Telemetry): The monitor showed SVT but the patient was normotensive.  ALS paramedics were activated to take the patient to her cardiac center.

Listen to real 911 audio recordings of emergencies during telemedicine:

Learn criteria and examples of how to determine an emergency during telemedicine:

What do healthcare staff do now?

Real life examples of infrastructure failures
  • When a doctor normally calls 911, they reach their own local 911 dispatch, not the 911 dispatch where the patient is located.
  • Escalation to other managers, staff, and nurses causes chaos.
  • Staff chaos usually lasts 20 – 30 minutes until the emergency is handed off and post-emergency deliberation lasts additional hours.

Listen to real 911 audio recordings of emergencies during telemedicine:

Learn criteria and examples of how to determine an emergency during telemedicine:

How It Works

By easily integrating into your existing telemedicine platform, your staff can provide a medical-level hand off and a level of service your patient expects.


Step 1 Enter Text Request

Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911, this text will be sent to the same 911 dispatcher handling the case.


Step 2 Air®GeoLocate

GPS locate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room, and floor.


Step 3 Talk to 911

Directly talk to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.

Handle Different Scenerios

911 jurisdiction routing by latitude & longitude

When your patient is on the road, our geolocation tool, Air®GeoLocate, will pull the real time latitude and longitude of the patient’s location, route your communication to the correct 911 jurisdiction servicing your patient’s zone, and document the latitude and longitude for the 911 dispatcher handling your case. There are no apps to download. We keep it simple, calm, and reliable for your staff, 911 dispatchers, and your patients.

Maintaining Level of Care

Quality hand off has proven to help

The Joint Commission recommends all hand-off procedures to have both written and verbal components for the critical hand-off information.

Decrease In Medical Error
Reduce Adverse Events
Decrease In Near Misses

Improve your transition of care from
telehealth to 911 dispatchers

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