Listen to real 911 recordings from video visits, RPM, voicemail, and telephone encounters and learn about common emergencies
Learn about United States 911 infrastructure problems and use tips
Current Rules and Regulations that impact patient care during a Telehealth emergency.
Do patients follow through on what we ask them to do?
Review the odds of failure, lawsuits, and financial losses / returns.
Learn about best practices, clinical guidelines, and clinical cases.
Learn about the failures of other telemedicine programs.
Enter your patient’s name, request ALS or BLS response, and request the destination facility. When you talk to 911, this text will be sent to the 911 dispatcher handling the case.
Use GPS locate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room, and floor.
Talk directly to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.
When your patient is on the road, our geolocation tool, Air®GeoLocate, will pull the real time latitude and longitude of the patient’s location, route your communication to the correct 911 jurisdiction servicing your patient’s zone, and document the latitude and longitude for the 911 dispatcher handling your case. There are no apps to download. We keep it simple, calm, and reliable for your staff, 911 dispatchers, and your patients.
The Joint Commission recommends all hand-off procedures to have both written and verbal components. These types of handoff requirements have been shown to reduce medical error and adverse events.