History of Air®Visits Call Centers

Early in the evolution of Air Visits,  we discovered a problem with telemedicine patient care.  Patients were mobile and would often be in another city or state.  When doctors discovered an emergency, they would call 911 for the patients.  But, the doctor didn’t reach the patient’s 911 dispatcher, they reached their own. The United States 911 system is separated into dispatch territories, each designed to receive 911 calls from their own geographic area.  But, telemedicine patients could be in a different city or state than their doctors. 911 wasn’t built to allow doctors to activate 911 on behalf of their patients.  Therefore, doctors resorted to searching for ambulances and transferring calls which sometimes worked quickly and sometimes didn’t.  Emergencies shouldn’t be left to chance or inconsistency.  So, Dr Chiu specializing in Emergency Medicine, Jimmy specializing in hardware infrastructure, Eric specializing in public infrastructure, and Neil specializing in physics, built a solution that would revolutionize the way 911 could be activated.

Today, Air Visits provides Telemedicine911 software across the United States so providers can deliver the level of care patients deserve.

Today Air Visits, we continue to embrace this mixed environment of medicine and technology advancement.  We have 11 times more non-provider staff building software, testing platforms, and creating cutting edge methods of care.    We are also our best customer,  having a state of the art call center in- house, we are able to envision, develop, test and roll out all software and services in a real world environment.  Our products and services have been proven over years of patient care.

Want to learn how AirVisits will  help your practice grow or how AirVisits can ensure continuation of care for patients that are discharged from your ER or Institution?  Just drop us a line and we will schedule a time to meet.