How It Works

Telemedicine911 is a web-based platform that integrates with your existing telemedicine software.

  • Built on proprietary and patented technology, Telemedicine911 ensures high-quality, compliant hand-offs to Emergency Services when telemedicine patients experience an emergency ensuring safe transition to a high-acuity facility and care team.
  • Message and talk to 911 dispatch to request the level of response and destination facility for your patients.
  • GPS locate your patients using Air®GeoLocate when their address is unknown. Confidently handle emergencies in a calm standardized way.

Walkthrough of Platform V. 2.1

How it works


Step 1 Enter Text Request

Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911, this text will be sent to the same 911 dispatcher handling the case.


Step 2 Air®GeoLocate Patient

GPS locate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room, and floor.


Step 3 Talk to 911

Directly talk to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.

Improve your transition of care from
telehealth to 911 dispatchers

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