Telemedicine911.com
offers a complete solution
for emergencies during telemedicine
What should a doctor do when on a video visit
with a patient who is having a seizure or is suicidal?
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Understand the Problem
911 Recordings
Listen to real 911 recordings from video visits, RPM, voicemail, and telephone encounters and learn about common emergencies
9-1-1 Barriers
Learn about United States 911 infrastructure problems and use tips
Regulation and Law
Current Rules and Regulations that impact patient care during a Telehealth emergency.
Patient Behavior
Do patients follow through on what we ask them to do?
Risk and Return
Review the odds of failure, lawsuits, and financial losses / returns.
Successes
Learn about best practices, clinical guidelines, and clinical cases.
Faulty Protocols
Learn about the failures of other telemedicine programs.
Watch this short video
highlighting the flaws
in today's Telemedicine
platforms
911 Technology Failures
Everyday the nation’s 911 system successfully responds to calls for Police, Fire and EMS emergencies. However this system was not designed with Telemedicine in mind.
Common Failures During An Emergency
- A doctor called a 10 digit direct emergency services number, but the number had been changed.
- A doctor asked to be transferred, and the dispatch could not and would not transfer.
- A nurse told the dispatch a look-a-like sound-a-like address, and an ambulance showed up at the wrong location.
Provide High Quality hand-off and Patient
Safety by following Regulations
Professional
Conduct Laws
Requires doctors not to neglect or abandon Patients.
Telling your patient to “Hang up and take care of it yourself is abandonment and negligence.”
Joint Commission Hand-Off Regulations
Requires a standardized tracked hand-off procedure with both written and verbal communication.
Mandatory
Reporting Laws
Requires immediate reporting for suicidal intent and other conditions.
Maintaining Level of Care
Quality Hand-Off has proven to help.
Joint Commission recommends all hand-off procedures to have both written and verbal components for the critical hand-off information.
Facility Failures
Real Life Examples of infrastructure failures
- They had the dispatch 10 digit number, but the number changed.
- They asked for transfer, but they would not transfer.
- They called their admin hotline, and was put on hold.
How It Works
Easily intergraded into your existing Platform, with three easy steps your staff can connect with 911, providing the real location for the emergency, a medical level hand-off and a level of Service your customer expects.
Step 1 Enter Text Request
Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911 this text will be sent to the same 911 dispatcher handling the case.
Step 2 Air ® GeoLocate Patient
Geolocate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room and floor.
Step 3 Talk to 911
Directly talk to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.
Improve your transition of care from
telehealth to 911 dispatchers.
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