offers a complete solution
for emergencies during telemedicine

What should a doctor do when on a video visit
with a patient who is having a seizure or is suicidal?

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Watch this short video
highlighting the flaws
in today's Telemedicine

911 Technology Failures

Everyday the nation’s 911 system successfully responds to calls for Police, Fire and EMS emergencies. However this system was not designed with Telemedicine in mind.

Common Failures During An Emergency
  • A doctor called a 10 digit direct emergency services number, but the number had been changed.
  • A doctor asked to be transferred, and the dispatch could not and would not transfer.
  • A nurse told the dispatch a look-a-like sound-a-like address, and an ambulance showed up at the wrong location.

Provide High Quality hand-off and Patient
Safety by following Regulations

Conduct Laws

Requires doctors not to neglect or abandon Patients.

Telling your patient to “Hang up and take care of it yourself is abandonment and negligence.”

Joint Commission Hand-Off Regulations

Requires a standardized tracked hand-off procedure with both written and verbal communication.

Reporting Laws

Requires immediate reporting for suicidal intent and other conditions.

Maintaining Level of Care

Quality Hand-Off has proven to help.

Joint Commission recommends all hand-off procedures to have both written and verbal components for the critical hand-off information.

Decrease In Medical Error
Reduce Adverse Events
Decrease In Near Misses

Facility Failures

Real Life Examples of infrastructure failures
  • They had the dispatch 10 digit number, but the number changed.
  • They asked for transfer, but they would not transfer.
  • They called their admin hotline, and was put on hold.

How It Works

Easily intergraded into your existing Platform, with three easy steps your staff can connect with 911, providing the real location for the emergency, a medical level hand-off and a level of Service your customer expects.


Step 1 Enter Text Request

Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911 this text will be sent to the same 911 dispatcher handling the case.


Step 2 Air ® GeoLocate Patient

Geolocate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room and floor.


Step 3 Talk to 911

Directly talk to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.

Improve your transition of care from
telehealth to 911 dispatchers.

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