Listen to real 911 recordings from video visits, RPM, voicemail, and telephone encounters and learn about common emergencies
Learn about United States 911 infrastructure problems and use tips
Current Rules and Regulations that impact patient care during a Telehealth emergency.
Do patients follow through on what we ask them to do?
Review the odds of failure, lawsuits, and financial losses / returns.
Learn about best practices, clinical guidelines, and clinical cases.
Learn about the failures of other telemedicine programs.
Everyday the nation’s 911 system successfully responds to calls for Police, Fire and EMS emergencies. However this system was not designed with Telemedicine in mind.
Requires doctors not to neglect or abandon Patients.
Telling your patient to “Hang up and take care of it yourself is abandonment and negligence.”
Requires a standardized tracked hand-off procedure with both written and verbal communication.
Requires immediate reporting for suicidal intent and other conditions.
Joint Commission recommends all hand-off procedures to have both written and verbal components for the critical hand-off information.
Enter your patient’s name, request ALS or BLS response, and designate the destination facility. When you talk to 911 this text will be sent to the same 911 dispatcher handling the case.
Geolocate the patient’s mobile device or enter the patient’s location to ensure the ambulance goes to the correct address, room and floor.
Directly talk to the 911 dispatcher where your patient Is located. On-screen guidance helps reduce medical error and improve outcomes.